Frequently Asked Questions

If your question is not answered below, please send an e-mail to

Custom & Personalized Items

Personalized and custom made items cannot be returned or exchanged however, if your order arrives damaged or incorrect, I would be happy to assist you.

Customer Service

Monday - Friday
8am - 4pm

We’re closed on major holidays and weekends.


Most items are made and shipped within 5-7 business days. November and December may have longer processing times due to order volume. Tracking information will be sent to the e-mail address on your order.